MoonHelp – Helpdesk Support Ticketing System

MoonHelp – Helpdesk Laravel Support Ticketing System. #

The MoonHelp is best support system for a customers support and management solutions laravel application solution. That keeps track of customers’ requests and solves the issues of customers based on issue type, priority, and category. It allows customers to receive service as quickly as possible while keeping track of their requests. With the MoonHelp -Support Desk, you can provide a uniform support experience to your customers.

Laravel Installer #

The MoonHelp ticket management system can be installed using the easy-to-use, step-by-step laravel wizard installer. It does not require any programming knowledge. You can follow the documentation and install it.

Extremely Secured #

When it comes to security, MoonHelp helpdesk application allows you to whitelist or blacklist countries from accessing the application. It also protects against DOS attacks and also prevent CSRF attacks

Clean UI #

This better-looking helpdesk admin dashboard UI design is more professional and clean. This help desk has three different dashboard designs: two for admin panel users and one for customers.

Enhanced Email-to-Ticket Functionality (Updated) : #

We are pleased to announce the significant improvement in our email-to-ticket functionality. Customers can now conveniently respond to tickets directly from their email interface. The Email-To-Ticket feature has undergone rigorous testing and validation with the following email service providers:

1. Gmail
2. Yahoo
3. Zoho
4. Hotmail
5. Outlook
6. Webmail
7. Aol Mail

This enhancement ensures seamless communication and a streamlined support experience for our valued users.

RTL Layout With Arabic or any other Language #

RTL-compatible: Convert into right-to-left (RTL) layout with just one click. The whole application will be converted to RTL when a RTL language is selected.

Report Analysis #

Monitor all your employees’ activities and analyse their performance with the rating provided by the customers. And improve customer service. And also monitor the total count of all types of tickets and customers.

Team Work Using Groups #

Build the teams using the Group feature. Employees can be included in groups. And then assign those groups to categories. You can give better service to your customers by keeping a proper flow of tickets using groups.

Envato Authors #

MoonHelp is the best choice in support systems for Envato authors. These are useful features for Envato authors because we have included manual licence verification and verification in ticket submission.

Non Envato Authors #

Also, for non-Envato authors, this is the best support system. Because you can simply go to App Settings > General Settings and toggle the Envato on/off switch. Then you can use it for multiple purposes.

Advanced Features of the MoonHelp Application #

• Holidays list synced with business hours.
• Added Google & Email Two-factor authentication to all logins.
• Added reply read receipts to admin panel users
• Roles Management
• Envato Support System
• Custom Fields
• Business Hours
• Live Notifications
• Announcements
• Agent name Privacy
• Ticket/Replies Restriction
• Trashed Tickets
• Ticket History/Timeline
• Knowledge Base
• Employee Groups
• Single/Multiple Assign
• Self asssign
• Email-To-Ticket
• Projects Management
• Enhanced Security
• Login as Customer
• Custom CSS & JS
• External Chat
• Captcha Security
• Customer’s Import
• Employee’s Import
• Project’s Import
• Multiple Delete
• Admin/Employee Note
• Google Analytics
• Customer IP Address
• Force SSL
• SEO
• Social Logins
• Envato Login
• Gmail Login
• Facebook Login
• Twitter Login
• File Uploads management
• Automation Functions
• Custom Notifications
• Custom Announcement
• Articles
• Ticket to Article
• Email Templates
• LTR to RTL
• Custom Pages
• Under maintenance
• User Rating’s
• Report’s
• Departments
• Auto Reload
• Infinity Scrolling

Server Requirements : #

PHP >= 7.3
BCMath PHP Extension
Ctype PHP Extension
Fileinfo PHP Extension
JSON PHP Extension
Mbstring PHP Extension
OpenSSL PHP Extension
PDO PHP Extension
Tokenizer PHP Extension
XML PHP Extension

Important Note : #

The installation process remains consistent, although its execution depends on the particular server type employed for deploying the application. This divergence is influenced by the server’s configuration and extensions.

If you encounter any installation challenges, please keep in mind that the procedure might vary according to the server type you are utilizing. We are always here to assist in accordance with our support policy.

The license policy permits one domain per license, and each domain or installation must have its own valid license. We strongly advise against installing the application on localhost because once installed, it cannot be transferred to live domains. If the license instance is already being used on localhost, attempting to move it to another domain will result in a license error. As per our support policy, we cannot provide support for installation, customization services, hosting, or server environment related to this situation.You’ll need a valid license for every Envato item you use in making your test site.

Note : Please note that any changes made to the original source code will be lost after updating to the latest versions.
You need to must have sufficient expertise to use the item. Free installation support is not available..As per Support policy Installation & Update Support not included. For one time installation or update (Fresh installation or Fresh updates only) charges apply.

Please Note That Updating Our Product Or Service Requires A Certain Level Of Knowledge And Expertise.

If You Are Not Familiar With The Updating Process Or Do Not Have Sufficient Knowledge, We Strongly Recommend That You Do Not Attempt To Update The Product Or Service On Your Own. Any Updates Made Incorrectly Or Without Proper Understanding Could Result In Data Loss Or Other Issues, And We Cannot Be Held Responsible For Any Damages Resulting From Customers Mistakes.

Demo Credentinals
Admin Dashboard:
Live demo can be provided on live call

Agent Dashboard:
This application is based on roles, so you can create a custom role, e.g., manager, team leader, etc. For demo purposes, we have created an agent role.
Live demo can be provided on live call

Customer Dashboard:
Live demo can be provided on live call

Files Included #

• SQL
• PHP
• CSS
• JS
• SCSS